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Archive for August, 2008

August 6, 2008 How to Always Be Right

An old coworker of mine had a knack for always being right.
He could disagree with a room full of senior executives in a way that compelled them to agree with him.
He always got his way. Even when that way was, at first, enormously unpopular.
How did he do it? He was a usability expert.
For some reason, [...]